Frequently Asked Questions
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Please refer to this list for answers to frequently asked questions concerning academic support for remote learning. If you have other questions that are not related to academic concerns, please reference the Highland Falls-Fort Montgomery Central School website at www.hffmcsd.org.
Q: What is Remote Instructional Support?A: Remote Instructional Support is a strategy to make instructional materials and activities avialable to our students while they are away from school for extended time. This plan assumes that power and internet connectivity is not disrupted. This extended remote engagement would apply to all schools with support from district staff.
Q: How do I log into my child’s school accounts?
A: Most HFFMCSD resources can be accessed using your child's Google credentials. The starting place to access your student's learning resources is Google Classroom.
* Please note your school may have purchased additional resources specific to your school. You will need to contact your school regarding these resources.
Q: What do I do if I need technical assistance with Remote Instructional Support?
A: Should you require technical assistance with Instructional Support, complete a new ticket in Incident IQ. This can be found from the classlink portal.
Q: Is there a plan for Chromebook Distribution for students new to our district?
A: Yes, students will receive communication directly from their school on how to pick up a chromebook before the first day of classes.
Q: What do I do if I don’t have access to the internet at home?
A: Students will be given at least two weeks to complete assignments upon returning to school. You may also qualify for internet access through Charter Communications Spectrum Broadband and Wifi program with access for 60 days to households with K-12 and college students, who do not already have a Spectrum subscription. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Additional information can be found here: Spectrum Broadband and Wifi
Q: How do I know what assignments my child should complete?
A: Students in grades 3 - 12 will have access to all assignments through Google Classroom. Students in grades K - 2 will use Class Dojo Portfolios in addition to Google Classroom.
Q: Who do I contact if I have questions?
A: General questions about your school’s virtual learning lessons and assignments should be directed to the teacher and/or school.
- Check your email for communication from the high school or teacher, or ClassDojo from the elementary and intermediate school or teacher.
- Check the school's website
- Email your child's teacher and/or the school principal
Q: Where can I find troubleshooting resources?
A: Troubleshooting resources and information about how to access digital resources can be found on this page.
Q: What if I don’t know my child’s user name and password?
A: Should you require assistance with login information, submit an IT Support Request Form.
Q: How can I reset my child’s password?
A: Should you require assistance with passwords, submit an IT Support Request Form.
