HFFMCSD Remote Learning Support

  • To our community of students, leaders, teachers, staff, and families: In response to the continuous updates regarding the novel coronavirus, COVID-19, our district has developed plans for remote learning experiences for the purposes of continuity of education. Remote Instructional Support is a strategy for instructional supports to be deployed for extended time away from school. It is an opportunity to engage in learning activities remotely instead of attending school onsite when schools are closed for an extended period of time.  During this time, staff will provide instructional content, support materials and activities to all students primarily through digital resources. Print resources will be made available on an as needed basis. While we seek to provide our students with continuity of education, our primary goal is for our community to be safe and healthy. 


    Please refer to this list for answers to frequently asked questions concerning academic support for remote learning.  If you have other questions that are not related to academic concerns, please reference the Highland Falls-Fort Montgomery Central School website at www.hffmcsd.org

    Q:  What is Remote Instructional Support? 

    A: Remote Instructional Support is a strategy to make instructional materials and activities avialable to our students while they are away from school for extended time. This plan assumes that power and internet connectivity is not disrupted. This extended remote engagement would apply to all schools with support from district staff.

    Q:  How do I log into my child’s school accounts?

    A: Most HFFMCSD resources can be accessed using your child's Google credentials. The starting place to access your student's learning resources is Google Classroom. 

    * Please note your school may have purchased additional resources specific to your school. You will need to contact your school regarding these resources.   

    Q: What do I do if I need technical assistance with Remote Instructional Support? 

    A:  Should you require technical assistance with Instructional Support, complete the IT Support Request Form.

    Q: Is there a plan for Chromebook Distribution for our students in grades Pre-K - 8? 

    A:  For students in grades 3 - 8, Chromebooks were distributed at the Highland Falls Intermediate School on Wednesday and Thursday, March 18 and March 19. For students in Pre-K - 2, Chromebooks were distributed on Wednesday, March 25. If families did not receive a chromebook, they should contact the HFFMCSD help desk at helpdesk@hffmcsd.org.

    For students from the James I. O’Neill High School who need to pick up their Chromebook due to repairs, please contact the HFFMCSD help desk at helpdesk@hffmcsd.org. 

    Q:  What do I do if I don’t have access to the internet at home? 

    A:  Students will be given at least two weeks to complete assignments upon returning to school. You may also qualify for internet access through Charter Communications Spectrum Broadband and Wifi program with access for 60 days to households with K-12 and college students, who do not already have a Spectrum subscription. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Additional information can be found here: Spectrum Broadband and Wifi

    Q:  How do I know what assignments my child should complete? 

    A:  Schools will communicate assignments to parents and students through the school’s regular communication channels. 

    1. Check your email for communication from the high school or teacher, or ClassDojo from the elementary and intermediate school or teacher.
    2. Check the school's website
    3. Email your child's teacher and/or the school principal 


    Q:  Who do I contact if I have questions? 

    A:  General questions about your school’s Digital Learning lessons and assignments should be directed to the teacher and/or school.   

    1. Check your email for communication from the high school or teacher, or ClassDojo from the elementary and intermediate school or teacher.
    2. Check the school's website
    3. Email your child's teacher and/or the school principal 


    Q: Where can I find troubleshooting resources? 

    A:  Troubleshooting resources and information about how to access digital resources can be found on this page. 

    Q: What if I don’t know my child’s student ID number? 

    A:  Should you require assistance with login information, submit an IT Support Request Form.

    Q: How can I reset my child’s password? 

    A:  Should you require assistance with passwords, submit an IT Support Request Form.

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  • Resources & Guides

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    The help desk is available using the following email address Monday - Friday from 8:00 - 11:00 and 1:00 - 4:00. Use the following form to submit requests: 

    IT Support Request Form